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Making It Easy to Offer PERS in Your Community
Many hospitals and other health care providers have not launched an internally operated PERS program due to the necessary heavy investment in equipment, personnel, and other overhead. Others have found their existing program bogged down in paperwork, waiting lists, and bright red ink - or they have contracted with a service provider whose primary interest is clearly profit, and not the highest-quality service to your subscribers at a reasonable cost.
In response, SOS has developed a comprehensive solution that allows the hospital or agency to offer a quality program and gain the positive public relations it seeks without the problems inherent with PERS programs operated in-house or through huge profit-driven service providers. This solution is our unique Referral Center client service.
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How the SOSSignal Referral Center Meets Agency Needs
SOS has put together a team of skilled, trained staff members to meet all the needs of the hospital/agency and its PERS subscribers. First, equipment is no longer a budgetary item. Referral Center clients are provided with an unlimited supply of hardware at no charge to the hospital.
Next, we address in-home services. Our constantly expanding network of trained installers will perform installations, service calls, and pickups. The hospital/agency need only notify SOS of a request for service, and our Referral Center case managers will be on the phone to the subscriber or subscriber's family within hours to arrange it. Installations are scheduled within 72 hours, and usually sooner. Many service calls are completed within 24 hours, all others within 48 hours.
All other aspects of the SOSSignal program - billing, customer service, subscriber profile updates, annual maintenance, etc. - are included.
The Healthcare Provider Receives Credit for the Program
The goal of the SOSSignal program hasn't changed, however. Valuable community service and positive public relations for the hospital/agency are almost as important as providing a high-quality, reasonably priced, life saving service such as SOSSignal. We make every effort to keep the hospital in the front by providing:
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Customized home units with the hospital/agency name and logo
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Attractive informational brochures at no charge, again bearing the hospital/agency name and logo
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Local marketing support in the form of in-services, brochure placement, news releases, and our advertising support
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No waiting lists or service delays - guaranteed!
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The best monitoring available, around the clock, 24 hours a day, seven days a week, 52 weeks a year.
A Note to Agencies with Existing Programs
We can help you eliminate your expenses, fill your waiting list, cancel your maintenance contracts, professionalize your monitoring, and much more!
SOS can monitor, and has extensive experience with, all major brands of PERS equipment, and there is little we have not encountered and overcome in our years of experience assuming the the responsibility for existing programs.
If we can't monitor your existing hardware, we'll replace it, FREE. Don't let your concerns about transition problems stop you from calling SOSSignal. We have helped dozens of institutions bring vast improvement to their PERS programs with a minimum of disturbance to either the hospital/agency or the subscribers.
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